Digital Experience Platforms for Customer Engagement
Upton Green can offer Digital Web Platforms to serve the needs of online customers over multiple channels and mobile devices, while supporting Cloud services. In order to help clients achieve their business vision and strategy, Upton Green can combine experience ranging from Digital Enterprise Architecture, Security, Mobility, Open Source, Program Management.
Features
- Help meet requirements for secure delivery of Online Public Services
- Can access to Upton Green pre-built accelerators and modules
- Can help provide integrated identity and access management
- Can help provide Web/mobile content management and personalised content
- Can help customer engagement analytics, predictive analytics and experience optimisation
- Can help provide customer experience and user interface design
- Can help provide mobile app design, development and deployment
- Can help provide integration to Cloud and on-premise data sources
- Can help provide innovative collaboration with 3rd parties
- Can help provide access to Rightshore development for cost optimisation
Benefits
- Digital service delivered to meet Government Digital Service good practice
- Can reflect Cabinet Office policy for technology choices
- Can help provide consistent customer experience & engagement across channels
- Can help serve mobile customers while ready for new services
- Help business users have tools to manage and change experience
- Can promote agility for change and integration with external services
- Can help make cost effective use of infrastructure services
- Can integrate with 3rd parties, Cloud services and legacy applications
- Can help reduce cost to serve through online self-service channels
- Can help improve quality of service through better information access
